Assessment and Measurement

 

Our approach is custom, and we begin every engagement with our Patient-Centered Excellence Assessment to understand where you are on your journey, and where you need to go. Results are mapped to your key performance trends and outcomes, and provide a “reality check” for your staff, leaders who may think they are executing tools, tactics and best practices consistently, when your outcomes show, they are not.  You receive a data-driven report and facilitated session where we review our findings, and diagnose the solutions that are specific to your unique challenges and opportunities in order to reach and sustain your goals. Learn More...

 

 

We identify strengths and gaps in your performance strategy.  From senior leaders to front line staff, we analyze perceptions about the tools and tactics you are using to achieve service and operational excellence including patient-centered communication, rounding, leader accountability, employee engagement and more.  Results are mapped to your outcomes, and you receive a report and roadmap to maximize your strengths and closing your gaps.

We create a snapshot of your culture, and deliver a “where you are” and “where you need to go” report.

 

Leadership Development Needs Assessment

We help leaders select key areas of need for professional development, and recommend accountability and alignment strategies

 

Patient Satisfaction Accelerator

We translate high volumes of patient satisfaction data into a snapshot of current performance, deliver a monthly, unit-level report with focused, actionable information, and provide prescriptive tactics to improve the patient experience and outcomes.  Includes: