Quality outcomes, patient satisfaction, staff retention, and profitability are challenges we must all meet.  But small hospitals, at or under 100 beds including many of whom are critical care facilities, face unique hurdles.  Severe budget constraints and limited access to resources, with the added constraint of being located small towns and rural communities, requires special solutions to drive significant and sustainable results.

 

Baptist Health Care’s own Jay Hospital, a 55 bed rural critical access facility, has identified patient satisfaction as their highest priority.  Using “Words that Work” and Rounding for over a decade has resulted in consistently achieving patient satisfaction scores that are among the best in the nation.  In fact, in 2009 they received the Press Ganey Summit Award for Inpatient - Small and Rural Hospitals.

 

Custom solutions tailored to the unique challenges of your small, rural facility are delivered through a combination of on-site and off-site coaching -- a cost-effective, resource-sensitive strategy for improving accountability and performance that drive quality and profitability.

 

We are committed to your success, and we guarantee results.  Please contact Marcy Vlachos at marcyv@bhclg.com to start your journey.