Baptist's Key to Success:

 

Baptist Health Care has received the Malcolm Baldrige award, “Best Practice” recognition from the Health Care Advisory Board, 22 National Summit Awards from Press Ganey, and sustained 12-years of excellence above the 90^th percentile for patient satisfaction.  In 2009, in the midst of a national economic meltdown and flat patient volumes, they posted their best financial performance ever.

 

On this journey for more than a decade, Baptist has faced the same financial challenges, changing consumer profile, and escalating market demand that you face.  Even more astounding, consider they were hit by two disastrous hurricanes that devastated the geographic area they serve.  Yet they continue to excel and maintain profitability. How do they do it?

 

We will present the nuts and bolts of creating and sustaining this proven model -- the foundation that leverages a balanced approach to drive your patient care facility to the highest level of performance.

 

For CEO's - a roadmap to achieve employer of choice status, best practices for performance, service and quality, and consistent performance management tools that will help you exceed your operating plan objectives.

 

 

For CNO's - the "what's" and "how's" of improving service, driving quality outcomes, and recruiting and retaining the best nursing talent.

 

 

For CMO's - how to engage and align your physicians with performance objectives, and inspire them to be open and willing partners in your journey.

 

 

For CFO's - strategies for achieving quality that directly impacts the bottom line.

 

 

For COO's - an evidence-based approach to consistently focusing and managing leader goals and priorities to achieve organizational goals.

 

 

For all healthcare leaders - inspired learning with actionable tools and tactics to take back to your staffs, creating a patient and family centered experience that can change the face of healthcare and the mission we serve.