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Webinars
Maximum Information at Your Convenience
At Baptist Leadership Group, we maximize on-line
technology to make participation in our educational programs faster, more
efficient and less expensive for you.
All you need to participate is a phone line and a web
browser. A live question and answer capability allows you to type in
questions throughout the program, and our presenters will answer them for the
entire audience. And the best part – you can have as many people from your
organization participate through the same phone line and web browser as you
want. Each conference lasts approximately one-two hours and is led by
a Baptist Leadership Group expert.
Please log-in
to view any of the webinars. If you do not have an account, it is free to
sign-up
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Upcoming and Recorded Webinars
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Goals,
Alignment and Accountability: How to set the stage to become a high-performing,
patient-centered healthcare organization
Presenters:
Scott Ginnetti, Baptist Health Care
Summary:
Does your performance management system award leaders with a good evaluation,
even if they didn’t meet their goals? To overcome this common challenge in
healthcare, we must align leader goals with organizational goals to drive
accountability, from senior leaders to front-line staff. Goals must be clear
and focused on outcomes using a consistent approach with pre-determined
consequences -- positive or negative. Hardwiring accountability impacts HCAHPS
performance, patient satisfaction, employee engagement, quality outcomes, and
profitability – and creates world-class, high performing, patient-centered
organizations.
Scott
Ginnetti, Director of People Development at Baptist Health Care, will present
the nuts and bolts of managing performance and creating accountability at your
organization – through the use of best practices and techniques like goal
setting, 90 day-plans, and feedback sessions.
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Building
a Winning Team in Healthcare Part II -
Coaching Solid Performers and Addressing Underachievers to Create a High
Performing Organization
Presenters: Beverly
Begovich RN, BSN, MBA, Baptist Leadership Group
Summary:
At Baptist Leadership Group, we recently conducted a survey of 32,000
healthcare employees, leaders and physicians about their culture. The biggest
hurdle they cited was how to effectively manage poor performers. Many leaders
struggle with this, and industry data shows it is one of the top challenges we
face in healthcare.
Please join
Baptist Leadership Group's Practice Leader, Beverly Begovich, for Part Two of
our free webinar series on Building a Winning Team. You will learn the art and
science of developing your solid performers and disciplining underachievers. We
will share how to assess and coach employees on their performance to achieve
the expected department outcomes or goals. You will learn how to have the Vital
Conversations that enable you to: coach with an attitude of helping; pay
attention to personal impact; recognize people's desire to do the right thing;
focus on behaviors the employee can change; determine employees' "coaching
communication style;" learn to ask great questions and listen to the answers;
avoid telling "how to"—let them tell you; and that new habits take time … but
not that much. These tools and techniques will help you build your own Winning
Team on your journey to becoming a patient-centered, high performing
organization.
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Building
a Winning Team: How to Select,
Retain and Manage the Performance of your Workforce
Presenters: Beverly
Begovich RN, BSN, MBA, Baptist Leadership Group
Summary:
Improving your healthcare organization's overall performance means
understanding the art and science of attaining, retaining, and developing your
employees. Many leaders struggle with this, and industry data shows it is one
of the top challenges facing healthcare.
Baptist
Leadership Group Practice Leader Beverly Begovich presents Part
One of a two-part free webinar series. She will share the importance of
identifying specific competencies for the selection of high achievers;
developing Standards of Performance and holding your leaders and staff
accountable to them - every patient, every time. You will also learn the tools
and tactics to select, assess and coach employees on their performance to
achieve the expected outcomes or goals -- including how to retain high
achievers, coach the solid performer and manage poor performers.
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Presenter: Katie
Owens, Baptist Leadership Group
Summary:
HCAHPS is more than just a patient experience survey. It is a call to action
for healthcare leaders and staff to place patients at the center of our work –
every patient, every time.
Join us for
Why HCAHPS Matters: A call-to-action to achieve patient-centered excellence.
Our presenter, Katie Owens, will provide you an overview of HCAHPS, the survey,
and its implications for value based purchasing. She will share practical,
actionable tools, techniques and resources that will immediately impact the
patient experience and your scores.
The content is
based on our years of “road testing” processes, tools, and tactics at our
“living laboratory” - our parent health system, Baptist Health Care in
Pensacola, Florida. It is also informed by our work coaching healthcare
organizations across the country. Our clients on average perform nearly 25
percentile points above the national average on HCAHPS surveys. This is
evidence that our tools and techniques, when executed consistently and with
good form, will lead to improved patient perceptions’ of their health care
experience, and ultimately drive HCAHPS scores and your bottom line.
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Contact Us For More Information About This Webinar
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How
to Create Positive and Meaningful Communication with Every Patient, Every
Family, Every Time
Presenter:
Beverly Begovich RN, BSN, MBA, Baptist Leadership Group
Summary:
Providing consistent patient-centered communication from pre-registration to
discharge creates positive patient experiences. And for hospitals all over the
country, HCAHPS scores are emphasizing positive and negative perceptions of
quality of care. They play an important role in how patients and their
physicians decide where to go for treatment. Patient-centered care is more
important than ever before as a driver of improved outcomes and the bottom
line. Words that Work and RELATE is our proven communication model to improve
the patient experience.
Please join
Beverly Begovich for a free webinar on Thursday, June 23 from 11am to 12pm
Eastern where she will share best practices, tools and tactics for two-way
communication with patients and their families. You will learn how to increase
positive perception of staff and your hospital, drive HCAHPS scores, and
improve the patient experience and clinical outcomes by applying Words that
Work and RELATE. Access to the webinar slides and additional related resources
will be provided to participants after the webinar.
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How
to Take Your People to the Next Level: Tools and Tactics to Enhance Performance
Management
Presenters:
Baptist Leadership Group
Summary:
If you want to achieve world-class levels of performance, you must hold leaders
accountable for achieving results and ultimately aligning the actions and
behaviors of their staff to support achieving the desired outcome. Yet, often
times we hear that accountability is the biggest obstacle for organizations to
overcome.
The
essential first step for long term success is the introduction and hardwiring
of a system of accountability to achieve desired outcomes. The objective behind
creating a system of accountability is to create clarity for everyone, with a
focus on outcomes, through a consistent approach with pre-determined
consequences -- positive or negative for achievement of patient-centered
excellence.
We will share best practices, tools and tactics for managing performance
and creating accountability at your organization - like goal setting, 90
day-plans, and feedback sessions. You will learn how the Leader Performance
System manages the process of leader accountability and helps drive and sustain
organizational results. Access to the webinar slides and additional related
resources will be provided to participants after the webinar..
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Vital
Conversations: The Art and Science of Performance Management
Presenters:
Beverly Begovich RN, BSN, MBA, Baptist Leadership Group
Summary:
Improving
your healthcare organization’s overall performance means understanding how to
coach your high achievers and manage your poor performers. Many leaders
struggle with this, and industry data shows it is one of the top challenges
facing healthcare leaders.
Vital Conversations is our performance management tool that teaches healthcare
leaders the art and science of retaining, developing and disciplining staff
members. Leaders learn how to assess and coach employees on their performance
to achieve the expected department outcomes or goals.
You will learn the tools and tactics to hardwire the three critical skills of
performance management: clearly communicating expectations to employees,
defining specific behaviors that drive outcomes, and providing feedback to the
employee on performance related to the expectations. Access to the webinar
slides and additional related resources will be provided to participants after
the webinar
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Getting
the Right People on the Bus: How to Effectively Hire Employees that Create and
Sustain a High Performing Healthcare Organization
Presenters:
Baptist Leadership Group
Summary:
Hiring the right people is paramount to creating a high performing healthcare
organization. Your hiring process needs to move beyond just finding technical
skills to focusing on patient-centered skills and behaviors. Using proven and
practical assessments and interviewing techniques will create a hiring process
that will maximize outcomes such as turnover and HCAHPS in your organization.
We
will share how to hire employees using leading edge strategies and tools that
go beyond the peer interview and other traditional HR approaches. You will
learn best practices that help you bring the right people to your organization
to improve and sustain a culture of patient-centered excellence, every patient,
every time
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Harnessing
the Power of Patient Flow Data:
How to Drive Patient-Centered Excellence, Operational Performance and
Profitability
Presenter:
Pat Turbiville, Baptist Leadership Group
Summary:
The entire patient experience begins at the moment of arrival at your
healthcare facility and is determined by every touch point during each hospital
visit. Long wait times, lack of communication, disproportionate staffing, and
underperforming employees have a direct influence on quality outcomes and your
patients' perceptions of care. And with the arrival of HCAHPS and value-based
purchasing, high patient satisfaction is a must to compete for limited dollars
that will be available.
You will learn
how to use patient flow data to create a patient-centered experience, resulting
in increased satisfaction and loyalty, empowered employees at every level of
your organization, and increased profitability.
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What
is your organization's diagnosis?
How to treat for consistency and accountability - every patient, every time
Presenter:
Katie Owens, Baptist Leadership Group
Summary:Does
your organization need a diagnosis for patient-centered excellence? Have
you identified your "treatment plan," experienced some improvement, then fallen
back to your previous state? Do you think you're doing the right thing,
but your results don't show it? Do you struggle because you have "too
much on your plate" for consistent focus?
Our research shows that 50% of
hospitals are failing when it comes to reaching and sustaining performance
outcomes. Why? Because many healthcare leaders lose focus on being
consistent and accountable for the evidence-based solutions that drive
patient-centered excellence - like Rounding, patient-centered communication,
discharge phone calls, leader development and goal alignment.
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Purposeful
Rounding and HCAHPS
Presenter:
April Fairey, Baptist Leadership Group
Summary:It's
the simple things, done consistently and well, that can be the biggest driver
of improved HCAHPS scores, and overall quality and profitability. Purposeful
Rounding has a direct impact on the patient experience, your staff, and the
entire continuum of care. And with the increasing importance HCAHPS in this new
healthcare industry landscape, enhancing the total patient experience to drive
patient perceptions has never been more important.
Rounding
is an organized process of systematic visibility done with a purpose. Rounding
establishes relationships so needs can be communicated. It creates an openness
based on trust and fosters the sharing of valuable information that places the
patient experience at the center of your work. It is a strategic approach to
creating a culture of service excellence that specifically aligns with and
drives top box scores.
You
will learn how Purposeful Rounding fully engages your employees and retains
high performers through consistent, transparent and open communication, and
empowerment at every level of your organization. When consistently hardwired
and deployed, it has an immediate impact on the patient-centeredness, and can
help you create and sustain HCACHPS performance results for the long-term..
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The
HCAHPS Imperative for Creating a Patient-Centered Experience
Presenter:
Katie Owens, Baptist Leadership Group
Summary:HCAHPS
is more than just a patient experience survey, it is a call to action for
healthcare leaders and staff to achieve patient-centered excellence - placing
patients at the center our work every patient, every time. It mandates
accountability for the hospital experience based on patient's perceptions. Yet
we are often asked by healthcare leaders, "How can we achieve sustainable
improvement in our scores? What strategies do we use to create consistency in
our processes and outcomes, from the Board room to the bedside?"
Improving
the patient experience is the right thing to do, and has been proven
time-and-again to drive quality outcomes and profitability. With the arrival of
value-based purchasing, ignoring patient-centeredness and the implications of
HCAHPS will result in devastating financial consequences for healthcare
organizations.
You
will learn the practical, actionable tools to immediately impact the patient
experience and drive results, because we know that what we teach works. Our
healthcare partners across the country average 25 percentile points above the
national average.
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Engaging
the Hearts and Minds of Your Employees with Effective Communication
Presenters:
Eli Pagonis, Baptist Leadership Group
Summary:
Consistent, open, transparent communication is vital to a healthy culture, and
your success as a healthcare o rganization. The ability to fully engage your
employees and retain high performers using effective communication builds trust
and commitment, reduces turnover, establishes ownership through information
sharing, and demonstrates openness.
And with the arrival of
value-based purchasing, it's not just about employee communication. Healthcare
professionals must also evolve how we communicate with patients to prevent
adverse events, and deliver a patient-centered experience. This will have a
direct impact on your organization's scores and your ability to compete for and
secure limited value-based purchasing dollars.
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Improve
Satisfaction and Loyalty by Creating a Patient-Centered Experience
Presenter: Pat
Turbiville, Baptist Leadership Group
Summary:
The entire patient experience begins at the moment of arrival at your
healthcare facility and is determined by every touch point during each hospital
visit. Long wait times, lack of communication, disproportionate staffing,
and underperforming employees have a direct influence on quality outcomes and
patients’ perceptions of care. And with the arrival of HCAHPS and value-based
purchasing, high patient satisfaction is a must to compete for
limited dollars that will be available.
You will learn what all hospital
leaders need to know to create an approach and process that drives a
patient-centered experience, resulting in increased satisfaction and loyalty,
and empowered employees at every level of your organization. .
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Purposeful
Rounding - Tools and Tactics that Engage Employees and Drive Patient-Centered
Excellence
Presenter: April
Fairey, Baptist Leadership Group
It's the simple things, done consistently and well, that can be the
biggest driver of improved quality and revenue. Purposeful rounding has a
direct impact on patients and staff, and the entire continuum of care. It is an
organized process of systematic visibility done with a purpose. Rounding
establishes relationships so needs can be communicated. It creates an openness
based on trust and fosters the sharing of valuable information. Barriers come
down when rounding is practiced consistently, and visibility comes to be
expected and anticipated.
You will learn what all hospital leaders need to know to fully engage your
employees and retain high performers through consistent, transparent and open
communication, and empowerment at every level of your organization with
Purposeful Rounding.
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Creating
Effective Employee Communication at Your Healthcare Organization
Presenter: Eli
Pagonis, Baptist Leadership Group, Director of Service Excellence
Summary:
Effective communication is vital to a healthy culture, and your success as a
healthcare organization. The ability to fully engage your employees and
retain high performers using consistent, transparent and open communication
builds trust and commitment, reduces turnover, establishes ownership through
information sharing, and demonstrates transparency and openness.
You will learn what all hospital
leaders need to know to improve your current channels of communication, as well
as new communication techniques that drive measurable results in employee
engagement, patient satisfaction, and the bottom line.
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Presenter: Katie
Owens, Baptist Leadership Group, Director of Performance
Improvement and Research
Summary:
HCAHPS impacts nearly every hospital in the country. And with the arrival
of value-based purchasing, the decisions that senior teams make now to deliver
a patient-centered experience will have a direct impact on your organization's
scores, and your ability to compete for and secure limited value-based
purchasing dollars. Bottom line profitability is at stake unless CEO's
and Senior teams effectively align their organization to achieve top box
results.
You will learn what all hospital
leaders need to know to impact performance by leveraging your people and
processes to improve patient perceptions of care, drive your HCAHPS scores to
the highest levels, and maximize profitability.
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Measuring and Assessing for Patient-Centered Excellence
Presenters:
Baptist Leadership Group
Summary: Our research shows that there is a
cause-and-effect relationship between employee engagement and patient outcomes.
In this challenging economy, healthcare leaders must decide the best way to
spend limited funds to engage, train, develop and retain their employees. This,
in turn, impacts patient satisfaction, quality, safety and ultimately, the
bottom line. By linking existing employee data to critical patient outcomes,
the actual impact and expected ROI for employee initiatives can be calculated.
This removes “guesswork” from budget allocations, and ensures that dollars are
invested only where they will drive results.
In this webinar, you will learn:
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How to link employee data to measurable patient outcomes
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How to identify the key areas of employee engagement that drive results
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How to calculate the actual impact of employee initiatives
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Practical tips for determining which programs to keep
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How to engage key leaders and stakeholders in the process
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Patient-centered
excellence. What does it take?
Presenter: Katie
Owens, Baptist Leadership Group, Performance Improvement and
Research Leader
Summary:
As healthcare leaders you are using at least some of the common tools and best
practices that improve the patient experience. They are not new: Rounding,
Words that Work, Reward and Recognition, Discharge Phone Calls, Goal Alignment
and Management, to name a few. How well are they working for you, and are you
achieving your goals?
Our research over the past decade shows that 50% of hospitals are
failing when it comes to reaching and sustaining patient-centered excellence.
Do you have the frustration of embracing a new initiative,
experiencing improvement, then falling back to previous state? Do you think
you’re doing the right thing, even though results are inconsistent? Would you
like to understand why, so you can learn how to fix it?
Please join Katie Owens, of the Baptist Leadership Group, for a
complimentary senior leader webinar on Friday, April 30 from 11:00 am to 12:00
pm EST. You will learn how to identify the gaps in consistency and execution in
order to overcome obstacles, and achieve your goals in satisfaction,
engagement, quality outcomes, and profitability
Yet our research throughout the past decade shows that 50% of
hospitals are failing when it comes to reaching and sustaining patient-centered
excellence.
Do you have the frustration of embracing a new initiative,
experiencing improvement, then falling back to previous state? Do you think
you’re doing the right thing, even though results are inconsistent? Would you
like to understand why, so you can learn how to fix it?
Please join Katie Owens of the Baptist Leadership Group, for a
complimentary senior leader webinar on Friday,April 30 from 11:00 am to 12:00
pm EST. You will learn how uncover the gaps in consistency and execution, in
order to overcome obstacles, and achieve and sustain high scores in
satisfaction, engagement, quality outcomes, and increased profitability.
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How
To Maximize Your Investment in Patient Satisfaction Data
Presenter: Katie
Owens, Baptist Leadership Group, Performance Improvement and
Research Leader
Summary:
Your healthcare organization, like most, invests significant dollars and staff
resources in collecting and assessing patient satisfaction survey data.
Our research indicates that one of the primary obstacles hospitals face in
achieving satisfaction goals is the ability to translate reams of survey data
into unit-level, actionable information.
Baptist Health Care has been the
top performer in its satisfaction vendor database for 12 consecutive
years. Our experience has taught us, and our other healthcare clients,
that the key to success in achieving and sustaining high scores lies in the
ability to consistently operationalize survey data via core best practices.
Please join
Katie Owens, Performance Improvement and Research Leader of the Baptist
Leadership Group, to learn two key, evidence-based practices on how to make the
most of your survey investment, and in doing so elevate your organization’s
level of service excellence.
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Goals,
Alignment and Accountability: How to set the stage to become a high-performing
healthcare organization
Presenter:
Baptist Leadership Group
Summary:
Does your performance management system award leaders with a good evaluation,
even if they didn’t meet their goals? Aligning leader goals with
organizational goals is key to driving accountability, which in turn impacts
patient satisfaction, employee engagement, quality outcomes, and increased
profitability. These are the elements of a high-performing, world-class
healthcare organization. We will present the nuts and bolts of accountability,
alignment and execution. You’ll also learn how you can easily automate
the process using the Leader Performance System, our web-based performance
management software tool that clearly establishes alignment, measures progress
and helps drive results.
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Relating,
Rounding and Measuring to Improve the Patient Experience
Presenter: Beverly
Begovich, RN, BSN, MBA, Baptist Leadership Group, Consultant
Leader
Summary:
Beverly Begovich discusses effective communication strategies, connecting
with senior leaders and creating a push system for reports that will strengthen
quality improvement efforts.
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It
Depends on Who’s Listening:
The Communication Challenges Associated with Generational Diversity
Presenters:
Bette Harriman, Baptist Leadership Group
Consultant
Eli Pagonis, Baptist Leadership Group Director of Training
& Development and Consultant
Summary:
Baptist Leadership Group presents a webinar focused on navigating the murky
waters of generational diversity. For the first time ever, today’s workplace is
made up of four separate generations, all of whom are characterized by distinct
mindsets, priorities, work-life issues, ethics and sources of inner motivation.
Communicating effectively and meaningfully in an environment with such a wide
range of age-based diversity is challenging, to say the least. And most likely
how good you are at it depends on who’s listening!
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