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Webinars
Maximum Information at Your Convenience
At Baptist Leadership Group, we maximize on-line
technology to make participation in our educational programs faster, more
efficient and less expensive for you.
All you need to participate is a phone line and a web
browser. A live question and answer capability allows you to type in
questions throughout the program, and our presenters will answer them for the
entire audience. And the best part – you can have as many people from your
organization participate through the same phone line and web browser as you
want. Each conference lasts approximately one-two hours and is led by
a Baptist Leadership Group expert.
Please log-in
to view any of the webinars. If you do not have an account, it is free to
sign-up
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Upcoming and Recorded Webinars
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Measuring and Assessing for Patient-Centered Excellence
Presenters: Shane
Douthitt, PhD, Baptist Leadership Group, Practice Leader and Scott
Mondore, PhD, Baptist Leadership Group, Practice Leader
Summary: Our research shows that there is a
cause-and-effect relationship between employee engagement and patient outcomes.
In this challenging economy, healthcare leaders must decide the best way to
spend limited funds to engage, train, develop and retain their employees. This,
in turn, impacts patient satisfaction, quality, safety and ultimately, the
bottom line. By linking existing employee data to critical patient outcomes,
the actual impact and expected ROI for employee initiatives can be calculated.
This removes “guesswork” from budget allocations, and ensures that dollars are
invested only where they will drive results.
In this webinar, you will learn:
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How to link employee data to measurable patient outcomes
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How to identify the key areas of employee engagement that drive results
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How to calculate the actual impact of employee initiatives
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Practical tips for determining which programs to keep
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How to engage key leaders and stakeholders in the process
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Patient-centered
excellence. What does it take?
Presenter: Katie
Owens, Baptist Leadership Group, Performance Improvement and
Research Leader
Summary:
As healthcare leaders you are using at least some of the common tools and best
practices that improve the patient experience. They are not new: Rounding,
Words that Work, Reward and Recognition, Discharge Phone Calls, Goal Alignment
and Management, to name a few. How well are they working for you, and are you
achieving your goals?
Our research over the past decade shows that 50% of hospitals are
failing when it comes to reaching and sustaining patient-centered excellence.
Do you have the frustration of embracing a new initiative,
experiencing improvement, then falling back to previous state? Do you think
you’re doing the right thing, even though results are inconsistent? Would you
like to understand why, so you can learn how to fix it?
Please join Katie Owens, of the Baptist Leadership Group, for a
complimentary senior leader webinar on Friday, April 30 from 11:00 am to 12:00
pm EST. You will learn how to identify the gaps in consistency and execution in
order to overcome obstacles, and achieve your goals in satisfaction,
engagement, quality outcomes, and profitability
Yet our research throughout the past decade shows that 50% of
hospitals are failing when it comes to reaching and sustaining patient-centered
excellence.
Do you have the frustration of embracing a new initiative,
experiencing improvement, then falling back to previous state? Do you think
you’re doing the right thing, even though results are inconsistent? Would you
like to understand why, so you can learn how to fix it?
Please join Katie Owens of the Baptist Leadership Group, for a
complimentary senior leader webinar on Friday,April 30 from 11:00 am to 12:00
pm EST. You will learn how uncover the gaps in consistency and execution, in
order to overcome obstacles, and achieve and sustain high scores in
satisfaction, engagement, quality outcomes, and increased profitability.
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How
To Maximize Your Investment in Patient Satisfaction Data
Presenter: Katie
Owens, Baptist Leadership Group, Performance Improvement and
Research Leader
Summary:
Your healthcare organization, like most, invests significant dollars and staff
resources in collecting and assessing patient satisfaction survey data.
Our research indicates that one of the primary obstacles hospitals face in
achieving satisfaction goals is the ability to translate reams of survey data
into unit-level, actionable information.
Baptist Health Care has been the
top performer in its satisfaction vendor database for 12 consecutive
years. Our experience has taught us, and our other healthcare clients,
that the key to success in achieving and sustaining high scores lies in the
ability to consistently operationalize survey data via core best practices.
Please join
Katie Owens, Performance Improvement and Research Leader of the Baptist
Leadership Group, to learn two key, evidence-based practices on how to make the
most of your survey investment, and in doing so elevate your organization’s
level of service excellence.
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Goals,
Alignment and Accountability: How to set the stage to become a high-performing
healthcare organization
Presenter: Joseph
McCrory, Baptist Leadership Group, Solutions Leader
Summary:
Does your performance management system award leaders with a good evaluation,
even if they didn’t meet their goals? Aligning leader goals with
organizational goals is key to driving accountability, which in turn impacts
patient satisfaction, employee engagement, quality outcomes, and increased
profitability. These are the elements of a high-performing, world-class
healthcare organization. Joseph will present the nuts and bolts of
accountability, alignment and execution. You’ll also learn how you can
easily automate the process using the Leader Performance System, our web-based
performance management software tool that clearly establishes alignment,
measures progress and helps drive results.
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QMP
Process for the Emergency Department
Presenters: Baptist
Leadership Group and Michele Sutherland, Baptist
Health Care, Director of Patient Access
Summary:
Baptist Leadership Group and Michele Sutherland presented the second of a
two-part webinar series in conjunction with the National Association of
Healthcare Access Management (NAHAM) about QMP techniques and tactics that have
been successfully implemented in the Emergency Department at
Baptist Health Care to yield improved registration and
point-of-service collections.
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Improved
Registration and POS Collections in Outpatient Services
Presenters: Baptist
Leadership Group and Michele Sutherland, Baptist
Health Care, Director of Patient Access
Summary:
Baptist Leadership Group and Michele Sutherland presented the first of a
two-part webinar series in conjunction with the National Association of
Healthcare Access Management (NAHAM) about techniques and tactics that have
been successfully implemented to yield improved registration and
point-of-service collections in Outpatient Services.
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Relating,
Rounding and Measuring to Improve the Patient Experience
Presenter: Beverly
Begovich, RN, BSN, MBA, Baptist Leadership Group, Consultant
Leader
Summary:
Beverly Begovich discusses effective communication strategies, connecting
with senior leaders and creating a push system for reports that will strengthen
quality improvement efforts.
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It
Depends on Who’s Listening:
The Communication Challenges Associated with Generational Diversity
Presenters:
Bette Harriman, Baptist Leadership Group
Consultant
Eli Pagonis, Baptist Leadership Group Director of Training
& Development and Consultant
Summary:
Baptist Leadership Group presents a webinar focused on navigating the murky
waters of generational diversity. For the first time ever, today’s workplace is
made up of four separate generations, all of whom are characterized by distinct
mindsets, priorities, work-life issues, ethics and sources of inner motivation.
Communicating effectively and meaningfully in an environment with such a wide
range of age-based diversity is challenging, to say the least. And most likely
how good you are at it depends on who’s listening!
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