Rounding

Healthcare Executive, Engage but also Enable Your Employees, Jan/Feb 2010

 

Purposeful Rounding helps you fully engage your employees and retain high performers through consistent, transparent and open communication, and empowerment at every level of your organization.

 

It's the simple things, done consistently and done well, that can be the biggest driver of improved quality and revenue.  Purposeful rounding has a direct impact on patients and staff, and the entire continuum of care. It is an organized process of systematic visibility done with a purpose.  Rounding establishes relationships so needs can be communicated.  It creates an openness based on trust and fosters the sharing of valuable information.  Barriers come down when rounding is practiced consistently, and visibility comes to be expected and anticipated.

 

 

 

 

TYPE OF ROUNDING	PURPOSE OF ROUNDING	BENEFITS OF ROUNDING
Leaders Rounding on Employees	Identify opportunities for improvement and work on mutual solutions   Recognize staff	Improved Employee Satisfaction from 10th to 75th percentile Reduce Voluntary and Non Voluntary Turnover from 11.2% to 6.1% Improve Retention from 82.5% to 87.2% Decrease Vacancy Rate from 7% to 2%
Leaders Rounding on Patients	Learn what is working well and opportunities for improvement	Patients rounded on by Nurse Leaders reported satisfaction levels on average 59 percentile points higher than patients not rounded on by nurse leaders Decrease patient complaints by 66% Reduce Emergency Department LWOT from 4.5% to 2%
Interdepartmental Rounding	Accountability   Trust   Process Improvement	Increased customer and employee loyalty—improved employee and patient satisfaction Decreased voluntary turnover due to building trust with staff and management Improved interdepartmental relationships Improved customer experiences Ensured quality and safety
Senior Leader Rounding	Validate staff performance of using Words that Work/RELATE, and delivering service consistently	Increased customer and employee loyalty—improved employee and patient satisfaction Decreased voluntary turnover due to building trust with staff and management Improved interdepartmental relationships Improved customer experiences Ensured quality and safety

 

 

The best way to create an environment of “every patient, every time” is through consistent training, use and accountability.  This cannot be accomplished with a video or seminar.  Rounding is delivered through a multi-day “train the trainer” process.  Six to eight in-house facilitators are developed who become proficient in the model.  They then train your staff, and provide ongoing support.  Facilitators are certified since they will drive organizational self-sufficiency for Rounding, as well as sustainable outcomes.

 

Specific deliverables of Rounding include:

Please contact Marcy Vlachos at 850.469.7857 or marcyv@bhclg.com for more information about Rounding.