Overview

Our mission is to help healthcare organizations improve the quality of the patient experience.
 
In healthcare, we often hear the question, “How can we improve our culture?”  But the word “culture” can mean different things.  Having high patient satisfaction scores.  Being the employer of choice.  Great quality outcomes.  These issues are top-of-mind for healthcare leaders.  And a whopping 77% of hospital CEO’s list financial challenges as their primary concern.
 
BLG, a HealthStream Company is a consulting practice previously owned by Baptist Health Care, the nationally known pioneer of performance excellence in healthcare.  We provide Patient Centered Excellence Consulting – the patient is at the center of everything we do.
 
Our tools, tactics and best practices are evidence-based, outcomes driven, and tested and proven at our living laboratory at Baptist Health Care.  We provide custom, individualized coaching that produces measurable, sustainable increases in patient satisfaction, employee engagement, quality outcomes, and profitability.
  
Our Services and Products
We create high-performing patient care facilities through:
Coaching and Process Consulting
  • Patient Experience
  • Driving Accountability
  • Quality Improvement
  • Employee Engagement
  • Measurement and Monitoring Systems
  • Leadership Development
  • Skills Transfer
 
Training Curriculum
 
Software Accelerators
Our Approach
  • Customized to your organization’s needs
  • Evidence-based: proven tactics with significant ROI
  • Measurement focused, data and benchmark-driven
  • Pragmatic, and tested through our “living laboratory” at Baptist
  • Collaborative approach
  
For more information contact Marcy Vlachos at marcyv@bhclg.com or 850.469.7857.