Creating and Sustaining Patient-Centered Excellence.
What Does It Take?
Conference Agenda
Day One
7:00 am
All-Conference Informal Breakfast
Location: Ballroom A, B & C
8:00 am
Conference Commences
Location: Ballroom A, B & C
Topic: Creating and Sustaining Patient-Centered Excellence. What Does It Take?
Presented by David Wildebrandt
Topic: Patient-Centered Excellence: The Roadmap Presented by Eli Pagonis
Topic: The Patient Experience – Understanding Keys to Influence Perceptions
Presented by Katie Owens
Topic: Accountability - Goals and Evaluations
12:00 pm
Lunch featuring Al Stubblefield, President and CEO, Baptist Health Care Sustaining Your Journey to Excellence: The Baptist Story and Beyond
Presented by Al Stubblefield
Location: Ballroom A, B, & C
1:00 pm
Afternoon Session
Location: Ballroom A, B, & C
Topic: Standards & Performance Management: Selecting and Retaining the Right People
Presented by Beverly Begovich
Topic: Execution: Tools and Tactics to Achieve Patient-Centered Excellence
Presented by April Fairey, Kathleen Lynam and Frankie Turner
5:00 - 7:00 pm
All-Conference Networking Reception at the Hilton
Location: Pool Side Pergola
Day Two
7:00 am
All-Conference Informal Breakfast
Location: Ballroom A, B, & C
8:00 am
Day Two Commences
Location: Ballroom A, B, & C
Topic: Building a Winning Team and Vital Conversations: the Art and Science of Performance Management
Presented by Beverly Begovich
Topic: Purpose Driven Development: The Baptist Health Care Approach Presented by Scott Ginnetti
Topic: Conference Action Planning
Presented by Scott Ginnetti
12:00pm
Lunch
Option 1: Breakout Session by Reservation
Topic: Physician Engagement to Achieve Patient-Centered Outcomes Presented by Beverly Begovich and Mike Oleksyk, MD
Location: White Sands
Option 2: Breakout Session
Topic: Enhancing the Patient Experience through Timely and Responsive Care and the Patient Tracking System
Presented by Pat Turbiville
Location: Coral Reef
Option 3: General Lunch
Location: Ballrooms D-F
1:00 pm
Afternoon Session
Location: Ballroom A, B, & C
Topic: How to Diagnose for Patient-Centered Excellence, Drive Performance and Achieve Results Presented by Katie Owens and Kathleen Lynam
Topic: Moments of Truth – an exciting, inspiring, informational learning event that teaches how leaders and staff can contribute in significant ways to ensuring patients have a meaningful and positive experience.
Presented by Eli Pagonis
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