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Take our brief survey and our expert analysts will prepare your diagnostic report including our summary findings, and priorities and recommendations to overcome your greatest challenges in achieving top box scores.  Analysis and report preparation takes 10 business days to complete.  We will contact you directly to deliver your results personally to you and your team.


  First Name: 

  Last Name: 

  Title: 

  Organization: 

  City: 

  State: 

  E-Mail: 

  Phone: 
Please list your organization's top 3 HCAHPS Challenges:
Challenge 1: 
Challenge 2: 
Challenge 3: 
Who do you consider to be your top two competitors in the region?

  1: 

  2: 
Rank your Senior Leadership Team's committment to HCAHPS Improvement: 





Rank your Leader's committment to HCAHPS Improvement: 





Rank your Front Line Staff's committment to HCAHPS Improvement: 





Is your Emergency Department aligned to support HCAHPS improvement with your inpatient admissions? 



What tools and tactics have you adopted to support your organization's HCAHPS success. For each tool, please rate the consistency in which you feel you are effective at executing these tools:
Senior Leader Rounding: 




Employee Rounding: 




Leaders Rounding on Patients: 




Hourly Patient Rounding: 




Discharge Phone Calls: 




Bedside Shift Report: 




Patient-Centered Communication (e.g., Words that Work, scripting): 




Service Recovery: